Terms of service
TERMS OF SERVICE
Effective date: July 17, 2026
1. STORE OPERATOR
HandmadeRug.boutique is the commercial name of the online store operated by HANDMADERUG SARL in Morocco. References to “we,” “us,” and “our” mean HANDMADERUG SARL. Shopify provides the ecommerce platform but is not the seller of the products.
2. ELIGIBILITY AND CUSTOMER INFORMATION
You must be legally capable of entering a purchase contract. You must provide complete and accurate order, delivery, email, telephone, customs-clearance, and payment information.
3. HANDMADE PRODUCTS
Our rugs are handmade. Minor variations in weave, dimensions, texture, pile, edges, shape, and color can be characteristics of handmade production. Product pages describe the specific item, condition, measurements, material, and origin using the information available to us. Screen settings and lighting can affect color appearance. These characteristics do not excuse a rug that is damaged, incorrect, defective, or materially different from its confirmed description.
4. ORDERS AND ACCEPTANCE
Placing an order is an offer to purchase. An order is accepted after payment is successfully processed and we send confirmation. We may decline or cancel an order because of payment failure, suspected fraud, inventory or pricing error, legal restriction, or inability to fulfill. If we cancel a paid order, we will refund the amount paid to the original payment method.
5. PRICES AND PAYMENT
Prices are displayed in United States dollars. Insured transportation from Morocco to the United States is included in the displayed rug price. Customs duties, import taxes, brokerage, clearance, carrier disbursement fees, and other destination import charges are not included. Payment methods are those displayed at checkout.
6. SHIPPING AND DELIVERY ESTIMATES
Products are dispatched from Morocco through FedEx or DHL using tracked international service. Any dispatch or delivery period displayed before purchase is an estimate supported by the information reasonably available to us. Delivery can be affected by preparation, carrier operations, customs processing, customer response time, and events outside our reasonable control.
If we cannot ship within the period stated before purchase, or within 30 days when no shipment period was stated, we will notify the customer, provide a revised shipment date when available, and offer the legally required choice to accept the delay or cancel the unshipped order for a full refund. We will obtain affirmative consent to further or indefinite delay when required by applicable law.
7. DAP CUSTOMS TERMS
Orders are shipped DAP (Delivered at Place). The US recipient is the importer and is responsible for customs duties, import taxes, brokerage, clearance, carrier disbursement fees, and other import-related charges assessed by United States authorities, FedEx, or DHL. These amounts are not collected or controlled by HANDMADERUG SARL.
By placing an order, the customer confirms that the shipment originates in Morocco and accepts responsibility for destination import charges and reasonable customs-clearance requirements. FedEx or DHL may require payment or additional information before delivery.
8. CUSTOMS INFORMATION AND COOPERATION
We provide accurate product descriptions, country of origin, declared transaction value, and customs information. We do not guarantee a customs classification, duty rate, estimate, or final assessment. The customer must respond to reasonable carrier or customs requests.
9. REFUSED DELIVERY AND UNPAID IMPORT CHARGES
Refusal solely because the recipient does not wish to pay import charges that were disclosed before purchase is not an authorized cancellation or return. The customer is responsible for documented costs caused by that refusal, non-payment, storage, return transportation, or abandonment. This clause does not apply to refusal resulting from our confirmed shipping error and does not limit rights that cannot lawfully be excluded.
10. READY-STOCK RETURNS AND REFUNDS
Ready-stock returns are governed by our Return and refund policy. Contact us within 3 calendar days after carrier-confirmed delivery. An authorized return must be dispatched to Morocco within 5 business days, tracked and insured, unused, clean, undamaged, and securely packaged.
After an authorized return is received, inspected, and accepted, we refund the full product price to the original payment method. The customer separately pays all return transportation and return-import expenses for a voluntary change-of-mind return. Import charges paid directly to authorities or carriers were not collected by us and cannot be refunded by us. We do not offer exchanges.
11. CUSTOM AND SPECIAL-ORDER RUGS
Custom-made, personalized, and special-order rugs may be cancelled within 24 hours of purchase. After that period they are final sale for voluntary change of mind, size preference, color perception, or room fit. Final-sale status does not limit remedies for non-delivery, an incorrect item, a defect, material misdescription, or rights that cannot legally be excluded.
12. DAMAGED, INCORRECT, OR MATERIALLY MISDESCRIBED RUGS
Contact us as soon as reasonably possible after discovering transit damage, an incorrect item, a defect, or a material discrepancy, and before returning the rug. Keep the rug and packaging available and provide reasonably requested photographs of the rug, packaging, and shipping label so we can investigate the insured shipment. A request for evidence does not eliminate rights that cannot lawfully be excluded.
13. INTELLECTUAL PROPERTY
Store content, branding, photographs, text, graphics, and designs are owned by or licensed to HANDMADERUG SARL and may not be reproduced, distributed, modified, or commercially used without written permission.
14. PROHIBITED USE
You may not use the store for unlawful, fraudulent, abusive, or security-disruptive activity, submit false information, interfere with store operation, or violate intellectual-property or privacy rights.
15. THIRD-PARTY SERVICES
Shopify, payment processors, FedEx, DHL, and other providers perform parts of the ecommerce, payment, and fulfillment process under their own terms and privacy notices. They are not the seller of our rugs.
16. CONSUMER RIGHTS
Nothing in these Terms excludes rights that cannot lawfully be excluded. A return restriction, final-sale designation, evidence request, liability limitation, or customs clause does not override mandatory rights concerning non-delivery, seller cancellation, an incorrect item, a defect, material misdescription, or a refund required by applicable law.
17. LIABILITY
To the maximum extent permitted by law, HANDMADERUG SARL is not responsible for indirect or consequential loss or for delays and decisions caused by customs authorities, carriers, payment providers, or events outside our reasonable control. This limitation does not apply where liability cannot lawfully be excluded.
18. PRIVACY
Personal information is handled under our Privacy Policy. Shopify and relevant service providers may process information needed to operate the store, process payments, prevent fraud, fulfill orders, clear customs, and provide support.
19. CHANGES
We may update these Terms for operational, legal, or regulatory reasons. The version published when an order is placed applies to that order unless mandatory law requires otherwise.
20. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws applicable to HANDMADERUG SARL in Morocco, without removing mandatory consumer protections that apply to the customer. Contact us first so we can try to resolve concerns directly.
21. CONTACT
Contact HANDMADERUG SARL through the Contact page on HandmadeRug.boutique.