Shipping policy
SHIPPING POLICY
STORE OPERATOR AND ORIGIN
HandmadeRug.boutique is operated by HANDMADERUG SARL in Morocco. All rugs are prepared and dispatched from Morocco to the United States through FedEx or DHL using tracked international service.
INSURED TRANSPORTATION INCLUDED
Insured transportation from Morocco to the United States is included in the displayed product price.
DISPATCH AND DELIVERY ESTIMATES
The dispatch or delivery period displayed before purchase is an estimate based on the information reasonably available to us. Our current estimated international delivery period is 14–21 business days after payment confirmation, including normal order preparation, international transit, and customs processing.
A delivery estimate is not a guarantee. Carrier operations, customs processing, customer response time, weather, security events, and other circumstances outside our reasonable control can cause delay.
DELAYED SHIPMENT AND CANCELLATION
If we cannot ship within the period stated before purchase, or within 30 days when no shipment period was stated, we will notify the customer, provide a revised shipment date when available, and offer the legally required choice to accept the delay or cancel the unshipped order for a full refund to the original payment method. We will obtain affirmative consent to further or indefinite delay when required by applicable law.
DAP CUSTOMS TERMS
Orders are shipped DAP (Delivered at Place). The US recipient is the importer and must pay customs duties, import taxes, brokerage, clearance, carrier disbursement fees, and other import-related charges requested by United States authorities, FedEx, or DHL. These charges are not included in the product price and are not collected or controlled by HANDMADERUG SARL.
CUSTOMS ASSESSMENTS
Any customs estimate provided before purchase is informational only. We do not promise a fixed duty percentage. Final classification, tariff treatment, declared-value assessment, and amount due are determined by United States Customs and Border Protection and the carrier.
TRACKING AND CUSTOMS CONTACT
Tracking details are sent by email after dispatch. FedEx or DHL may contact the recipient by email or telephone to request customs-clearance information or payment. Prompt action may be required to avoid delivery delays, storage charges, return, or abandonment.
CUSTOMER COOPERATION
The customer must provide a complete and accurate delivery address, email address, and telephone number and cooperate with reasonable carrier and customs-clearance requests.
REFUSED DELIVERY AND UNPAID IMPORT CHARGES
Refusal solely because the recipient does not wish to pay import charges disclosed before purchase does not cancel the order or constitute an authorized return. The customer is responsible for documented costs caused by that refusal, non-payment, storage, return transportation, or abandonment. This clause does not apply to refusal resulting from our confirmed shipping error and does not limit rights that cannot lawfully be excluded.
RETURNS
Authorized returns are governed by our Return and refund policy. Import charges paid directly to United States authorities, FedEx, or DHL are not collected by HANDMADERUG SARL and cannot be refunded by us.
CUSTOMS DOCUMENTATION
HANDMADERUG SARL provides accurate product descriptions, transaction values, country of origin, and customs documentation. Customs decisions and clearance delays remain outside our control.